Terms of Service

Account terms

1. You (“the customer”) are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

2. You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have their own logins under your account).

3. You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).

4. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.

5. Your login may only be used by one person – a single login shared by multiple individuals is not permitted.

6. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Refunds, Upgrading and Downgrading Terms

1. The Service may be offered with a free trial for 30 days. If you need more than 30 days, you will only be able to continue using the Service by paying in advance for additional usage. If you fail to pay for additional usage, your account will be frozen and inaccessible until payment is made.

2. Any upgrade or downgrade in plan level (for any of our products with subscriptions), will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles.

3. Downgrading your Service may cause the loss of features or capacity of your account. The Company does not accept any liability for such loss.

4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. Where required, The Company will collect those taxes on behalf of taxing authority and remit those taxes to taxing authorities.

5. When purchasing our products, we’ll need you to make sure that the details you provide us are 100% accurate. Unfortunately complaints or refunds are invalid if the details we’ve received from you are wrong (e.g. a wrong email address).

6. We require your billing address, along with the correct set of information, as the validity of pairing our authentications to the right people are also backed by the banking system: a billing address that’s non-matching the card owner could be rejected. This is put in place to take care of our customers.

7. Free authentications, vouchers and discounts (including, but not limited) cannot be re-iterated after they’ve been used.

8. Packages with authentication tickets are non-refundable under any circumstance.

9. Refunds are processed according to our fair refund policy.

Cancellation and Termination

When you cancel your account, you will not be able to access it anymore, so please make sure you save any relevant information before doing so. Here is the agreement between our company and you, the user:

1. You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen. The Account screen provides a simple no-questions-asked cancellation link.

2. All of your content will be inaccessible from the Service immediately upon cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. This information can not be recovered once it has been permanently deleted.

3. If you cancel the Service before the end of your current paid-up month, your cancellation will take effect immediately, and you will not be charged again. There will not be any prorating of unused time in the last billing cycle.

4. The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time.

Woltz & Welstein may cancel accounts if they have been inactive for an extended period:

• For trial accounts: 30 days after a trial has expired without being upgraded

• For frozen accounts: 180 days after being frozen due to billing failures

• For free accounts: after 365 days of inactivity

Woltz & Welstein also retains the right to suspend or terminate accounts for any reason at any time. In practice, this means we will cancel your account without notice if we have evidence that you are using our products to engage in illegal behavior.

Modifications to the Service and Prices

1. The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.

2. Prices of all Services are subject to change.

3. The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

1. All content posted within the Services must comply with copyright law.

2. The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.

3. The look and feel of the Service is copyrighted by our company. All rights reserved. You may not duplicate, copy, or reuse any portion of the code, HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.

General Conditions

1. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.

2. Technical support is only provided via email.

3. You understand that the Company uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

4. You must not modify, adapt or hack the Service.

5. You must not modify another website so as to falsely imply that it is associated with the Service or the Company.

6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company.

7. We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or that violate any party’s intellectual property or these Terms of Service.

8. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, Company employee, or officer will result in immediate interruption of any communication channel and account termination.

9. You understand that our Certificate of Authenticity is guaranteed to be refunded by us in the case in which PayPal or your bank do not refund you for your purchase only if (i) the item we authenticate for you is considered fake by us, (ii) our full procedure (explainer here) on how to obtain a refund from PayPal/banks is respected, (iii) there is verifiable proof from you, the customer, that all the measures explained in the guide have been respected — you will need to show us proof of respecting these measures. Agreeing to these Terms of Service implies that you expressly understand this guarantee, agree to it, and agree to not be qualifying for a refund unless all the aforementioned measures are respected.

10. You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.

11. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other Service customers. We’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

12. The Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

13. You expressly understand that timeframe deadlines (such as the 48-hour window for the Authentication Service) start counting from the moment the Company receives all the resources (including, but not limited to: further-requested pictures, information, background data on the transaction, etc.) requested from you.

14. You expressly understand that, unless all the requested resources are provided by you, the performance of the Service may be affected.

15. You expressly understand that each of our products is a suggestion based on the opinions and based on the best of knowledge and reputation of Woltz & Welstein, which are built upon the public authentication guides. Our Authentication Services do not represent the opinion of any brand named directly or indirectly and should not be treated as such. The Company does not and will not represent legally any company or individual other than itself. You as a customer expressly understand and agree not to treat any of our public communications (including, but not limited to: our websites, our emails, our Certificates of Authenticity) with legal purposes.

16. You expressly understand that our Authentication Service represents our best performance based on the information we have received and analyzed (including, but not limited to, the pictures we were sent). Our Service cannot be liable for any watch mechanism authentications (due to the limiting nature of authenticating mechanisms for our clients) or for any decisions made by any manufacturer, retailer, or reseller (“external parties”) to perform any activity on such items. We believe our expertise is proven by the very guides we carefully curate and publish, but the interests of such external parties can be aligned so as to gain a benefit from discrediting us.

17. You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.

18. You agree and take responsibility that the pictures, along with the information that is sent over through our Services are rightful to the best of your knowledge and not misleading.

19. You expressly understand that we have no power to control funds other than the ones that are exchanged between us and you, the customer.

20. You expressly understand that we have the right to stop any forms of communication if we believe any level of suspicious activity is undergoing. We may enforce this to prevent abuse of our service.

21. You consent to share the pictures you’re sending us: in order for us to perform our Services, we need access and permission to share and re-use the pictures received by our Company.

22. The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitute the entire agreement between you and the Company and govern your use of the Service, superseding any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms of Service).

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

Competitions, raffles, and different other contest organized by Woltz & Welstein and its partners

IMPORTANT NOTICE

Woltz & Welstein reserves the right to alter these Terms and Conditions at any time. Where alterations constitute a material change, users will be notified through the e-mail associated with their account. What constitutes a material change shall be determined by Woltz & Welstein at its sole discretion, in good faith, using common sense.

Your Rights With Respect to Your Information

GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Woltz & Welstein recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:

• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

• Right to Correction. This is your right to request correction of your personal information.

• Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the “Right to be forgotten”). However, if applicable law requires us to comply with your request to delete your information, fulfillment of your request may prevent you from using Woltz & Welstein services and may result in closing your account.

• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

• Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.

• Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.

• Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.

• Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent.

Many of these rights can be exercised by signing in and directly updating your account information.

When we access or share your information