Fair Refund Policy
We believe in refunds. We believe that people asking for fair refunds should be granted that, as we’re not in the business of ripping people off. Our company wants happy customers, not hostages. If you think we didn’t do you right, reach out to us and we’ll do our best to make it as fair as possible.
Examples of full refunds we would grant
If you mistakenly bought the Authentication Service multiple times for the same item, we’ll refund all the extra purchases. (except for the initial one, where we’ll perform our service), but we’ll please need you to point that out to us — otherwise we will assume you want the same item checked multiple times (as we’ll attach different authentication teams for multiple authentications)
If we somehow, due to technical errors or any other kind of error, did not authenticate the item you’ve sent through our Authentication service.
If you purchased our Certificate of Authenticity and, upon showing proof that you respected our guidelines for how to get a refund, PayPal or your bank did not refund you, we’ll refund the full amount of money you paid to us in that transaction. The full terms of this policy are explained in our Terms of Service.
If you were just charged for your next month of any of our subscriptions but you meant to cancel, we’re happy to refund that extra charge, as long as it wasn’t used in any way.
Examples of partial refunds or credits we’d grant
If you forgot to cancel any of our subscriptions a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
If you upgraded your account a few months ago for any of our subscriptions to a higher plan, but you didn’t end up using the extra features, although you did keep using the service in general, we’d consider applying a prorated credit towards future months.
We made a mistake on our authentication which can be proven with at least 5 different sources, we’ll offer a no-hesitation refund or credits towards future authentications
Examples of refund we cannot grant
We cannot grant a refund based on the outcome of our verdict. We cannot be in the business of telling our customers what they want to hear, no matter how much we would love that. Doing so would spoil our service for everyone involved. We cannot give a refund to a customer who was expecting a ‘fake’ verdict, when we’ve given an ‘authentic’ verdict and vice-versa.
We cannot grant a refund based on fraudulent reasons. We are reasonable people, as our business practices allow us to do so.
We cannot grant a refund for any of our subscriptions if they were used in any way, unless an exception is made. We have to put this measure in place in order to prevent abuse, which would affect our company, and therefore the performance of our service.
We cannot offer refunds if any of our subscriptions are downgraded.
We cannot grant a refund if we weren’t asked for one. We make every effort we can to be as accessible as possible — the live chat bubble being the strongest effort we’re making. If you’d like a refund, simply get in touch with us so we can see how we can do right by you.
We cannot grant a refund if our service has been performed, but it wasn’t picked up due to various reasons we cannot control (i.e. email wasn’t checked, notifications were not checked, incorrect email address etc). We’re doing our best to spot, fix and correct such problems when we manage to detect them. Much like we’ve mentioned before: reach out to us and we’ll have a look into your order to settle things right!
Much like our terms of service dictate, we cannot refund package deals with multiple authentications. We’ll very likely offer a discount upon a package deal being bought, and refunding it would be counterproductive towards the discount system.
Ultimately, we want to do right by as many people as we can. If you think something happened which shouldn’t have happened, send us an email, let us know about the situation and we’ll work with you to make sure you’re happy.
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