WHAT SHOULD I DO IF I WISH TO TERMINATE MY CONTRACT?

You can cancel your contract at any time and be reimbursed for the unused part of your contribution. Want to come back one day? No problem ! We will create a new font for you. Please note that our prices are changing, so your new policy may have a different price.

FOR WHAT TYPE OF CLAIMS AM I INSURED?

Your policy covers damage to your bag caused by fire, lightning, smoke, explosion, theft, vandalism, storm, hail, heavy snow, motorized land vehicles or aircraft. , water damage, natural or technological disasters, as well as acts of terrorism. We will also pay for the reasonable increase in your daily expenses if any of the above claims occur.

WHAT HAPPENS IF I DON’T PAY MY CONTRIBUTION?

If your payment method is refused, we will ask you to provide us with another one. Note that we will continue to contact you for your payment, but we may have to terminate your contract (we will notify you beforehand). Please note: if you miss the very first payment of your premium, your coverage will be retroactively considered void (you will not be covered).

HOW DO YOU ASSESS THE VALUE OF MY DAMAGED PROPERTY?

We offer 100% new equipment for any destroyed, damaged or stolen bag. This means that we will pay you the cost of repairing or replacing a bag (whichever is less) based on the price of a new item of the same make and model, without any deduction. If the same item is no longer available, we will pay an amount sufficient to purchase an item of equivalent type and quality. We will not reduce the amount of compensation simply because your damaged item was used. Here’s an example: Your bag has been stolen. You bought it three years ago for $ 5,000, and today that exact model retails for $ 6,500. Since our job is to provide you with an exact replacement, the value we will calculate is $ 6,500.

ARE BAGS STORED IN A FURNITURE IS COVERED?

Your bag is covered whether it is kept at home or elsewhere, such as in your vacation home, office or warehouse.

HOW TO REPORT A CLAIM?

Easy ! Just click on the small round button on the right of the screen. We’ll walk you through the rest of the process. Otherwise, do not hesitate to send us an email at contact@woltzwelstein.com

HOW TO GET COMPENSATION FOR A CLAIM?

After completing your claim, you will be asked to enter your bank account information. Once your request is approved, we will make payment directly to your account.

WHAT IS THE PERIOD TO BE COMPENSATED FOR A CLAIM?

Our goal is to have the majority of straightforward expense claims paid almost instantly. There will be instances where we will need to review the entire incident to approve the claim, and there will be compensation claims that may take longer to resolve. For example, if this is not the first disaster you are reporting, or if some of the information we need is not in your report, our team will need more time to manually assess the incident and will take most likely contact with you for further consideration.

WHY AM I ASKED TO RECORD A VIDEO DURING MY DECLARATION?

Telling us what happened in your own words is the best way for us to understand your incident. Saving the video will only take you 1 minute. We will only use your video for processing or reviewing your claim.

WHAT DOCUMENTS DO YOU NEED? DO I NEED TO MAKE AN INVENTORY?

When making a claim, if you have an invoice or receipt, that’s great! But we know that not everyone keeps their bills. A word of advice: be sure to keep your invoices for the most expensive items you buy – starting at $ 250. This will allow us to settle your request more quickly. Even if you don’t have the receipt, keeping track of where and when you bought expensive items will help us help you. Note that if you do file a claim, we will always work closely with you to find suitable replacements.